1. Overview
PartnerBridge provides subscription access to RelateIQ, Precision Insights, and DataStream. This page outlines plan features, billing, renewals, support, SLAs, and acceptable usage. By subscribing, you agree to these terms and our Privacy Policy.
2. Plans & Entitlements
RelateIQ
Free Tier
Drive sign-ups while showcasing core value.
- Company/category search & matching (RelateIQ discovery)
- Visibility into relationship strengths
- Read-only dashboards for a handful of categories
- Community/knowledge base access
£0.00 / Month
RelateIQ Advanced
Monetize early adopters; team-ready value.
- Everything in Free Tier
- Limited report generation
- Detailed relationship outputs (adjacency, personas, KPIs, more)
- Category-level insights beyond the surface
- Export to PDF and PPTX
£79.00 / Month
RelateIQ PRO
Default platform for teams to scale programs.
- Everything in RelateIQ Advanced
- Unlimited report generation & deep-dive insights
- Team features (multi-user, shared workspaces, role-based access)
- Full export suite (PDF, PPTX, XLS)
£149.00 / Month
Precision Insights
Growth
£3,500 / Package
- Single partner type
- Five partners identified
- Introduction templates
- Excludes full GTM resources & program legal structure
Expansion
£6,000 / Package
- Double partner type
- Ten partners identified
- Introduction templates
- Core deliverables; excludes full GTM resources & legal structure
Launch (Best Value)
£8,000 / Package
- Double partner type
- Twenty partners identified
- Introduction templates
- Includes GTM resources & program legal structure
Bespoke (Services)
Get In Touch
- Custom scope (typically double partner type; 20+ partners)
- Introduction templates & GTM resources
- Access to PartnerBridge resources to launch your program
- Includes program legal structure
DataStream
| Tier | Connections | Support Included | Hourly Thereafter | Notes | Price (Monthly) | Price (Yearly) |
|---|---|---|---|---|---|---|
| Basic | Automated integration of a unidirectional connection | 5 hours | £100/hr | Basic infra costs for a single connection | £225 / Month | £2,700 / Year |
| Standard | 6 connections (uni or bi-directional) with automated integrations | 10 hours | £90/hr | Multiple connection infrastructure costs | £626.50 / Month | £7,518 / Year |
| Advanced | 20 connections (uni or bi-directional) with automated integrations | 15 hours | £80/hr | Multiple connection infrastructure costs | £1,605.50 / Month | £19,266 / Year |
| Professional | 50 connections (uni or bi-directional) with automated integrations | 20 hours | £70/hr | Multiple connection infrastructure costs | £3,312 / Month | £39,744 / Year |
| Enterprise | Unlimited connections with automated integrations | 40 hours | £60/hr | Multiple connection infrastructure costs | Custom | Custom |
3. Billing, Trials & Taxes
- All subscriptions are direct payments to Revolut on a monthly or annual basis.
- Fees exclude applicable VAT or sales tax.
- Invoices are issued in GBP; late payments may result in temporary suspension.
4. Renewal & Cancellation
- Plans renew automatically unless cancelled 30 business days before renewal.
- Cancellations take effect at the end of the current billing cycle.
- You may export reports and permitted data before termination.
5. Fair Usage
Usage must remain within reasonable limits of your selected plan. Excessive automated requests, scraping, or load generation that degrades performance may be throttled. We’ll contact you to right-size limits or discuss an upgrade if necessary.
6. Acceptable Use
- Do not use the platform for unlawful, deceptive, or malicious activity.
- No reverse engineering or bypassing security or rate limits.
- Only process content you have rights to handle or share.
7. Support & Service Levels (SLA)
Support is available Monday–Friday, 09:00–18:00 UK time (excluding public holidays). Enterprise customers may receive extended coverage via Slack or Teams.
| Priority | Description | Target Response |
|---|---|---|
| P1 – Critical | System unavailable or severe data loss | 2 hours |
| P2 – High | Major feature impaired; no workaround | 4 hours |
| P3 – Normal | Degraded performance; workaround available | 1 business day |
| P4 – Low | Minor issues or general questions | 2 business days |
8. Maintenance & Availability
- Planned maintenance occurs outside UK business hours whenever possible.
- Emergency maintenance may occur without notice if required.
- Our target uptime for paid services is 99.9% monthly.
9. Data, Security & Privacy
- We use industry-standard security controls, encryption, and backups.
- Customer data remains your property; PartnerBridge acts as a processor.
- See our Privacy Policy for full details.
10. Service Credits
If monthly uptime for a paid plan falls below the target, you may request a credit of up to 20% of the affected month’s fee, provided your account is in good standing and the request is made within 30 days.
11. Contact
Billing & Subscriptions:
help@partnerbridge.io
Support:
help@partnerbridge.io